Terms and Conditions + Cancellation Policy

General

• Children under 5 are free;
• Prices and times are subject to change without notice (unless contracted rates);
• Child: 5-15 years. Family: 2 adults and up to 4 children
• Groups: Advance bookings essential
• Group rates apply for groups of 10 and over. Final numbers must be confirmed within 5 days of the visit and will be invoiced accordingly.
• Special needs groups: Carers receive free entry
• Tour operators (at a ratio of 1:10) receive free entry
• Teachers (at a ratio of 1:10) receive free entry

Cancellations

• Online bookings: Cancellations received within 5 days of the tour date will be fully refunded. Cancellations received between 2-5 days of the tour date will be charged a 10% cancellation fee. Cancellations within 48 hours of the tour date will not be refunded.
• Groups: All group bookings require a 10% deposit. Cancellations received within 5 days of the agreed date will forfeit the 10% booking fee.

Mine

• Mine Experience Tour: No children under 3 years old;
• Underground Adventure Tour: No children under 8 years old;
• Visitors have to wear a hard hat at all times;
• Mine Experience Tour is wheelchair accessible.

Tram

• Some of our trams are wheelchair accessible. We require 24 hour prior notice to arrange a suitable wheelchair tram.
• Please note that not all tram stops are wheelchair accessible.

Joss House

• Due to the nature of the building, the Bendigo Joss House has limited access for wheelchairs.

Functions and Birthday parties

• The "under 5 free" rule does not apply to Birthday party bookings.

Memberships

• All memberships are non-refundable.
• Memberships run from date of purchase for one calendar year.
• All family members' names must appear on family membership cards for them to be eligible for benefits.